sanctuary housing complaints about neighbourspasadena softball fields

Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Telephone: 0300 111 3000. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. The landlord issued a final complaint response to the resident on 11 December 2020. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. The resident made a further report of cigarette smoke on 6 October 2020. End the conversation (or letter) by asking them if they could keep the Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. Let us know, Copyright 2023 Citizens Advice. Please tell us more about why our advice didn't help. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Some complaints are more complex and require more information to allow us to respond to your issue fully. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. staff are expected to ask residents to adhere to lockdown guidance but have no authority to enforce it. Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! DO NOT TOUCH WITH A BARGE POLE!!!!! Tell your neighbour how their behaviour is affecting you and what would help. If you still think they havent acted as they should, you can go to an ombudsman. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. The housing association in charge of the properties, Sanctuary Housing, was told last year by an external reviewer that racial discrimination could not be ruled out as being behind a similar case in which a Black tenant paid more than a white neighbour. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. These are not incompatible, so long as the adults deal with the noise. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. If that doesn't sort out the problem you can go to the council if you haven't already talked to them. WebTo help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. You will be given the option to make your complaint by phone via our mobile app. Just raise a case and leave feedback after. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than The Housing Ombudsman is an independent organisation which deals with disputes between social landlords and their residents. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. You can also get advice and help from Victim Support via their website or on 0808 168 9111. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. What does it mean to have power of attorney? Its quicker to talk face to face - but you can write, text or call if thats easier. You can make private notes about your case as well as set yourself reminders. Its FREE for Tenants. Anyone can write a Trustpilot review. We will not disclose your identify without your consent. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. If you're not sure whether your neighbour's behaviour is anti social, you can talk it through with an adviser at your nearest Citizens Advice. The rent collection and payment team. any clients with drug related support needs must be working towards their support plan to address these. It responds to complaints within 10 lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. She advised that she would provide a bank statement. Give your neighbours address and their name if you know it. Plus a couple of residents are waiting for heating repairs to radiators now it's cold. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. Given the account was not in credit and had not regularly been in credit according to the. Liverpool L33 7WQ. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. Cars near the property for a short period of time. They are scared he may expose them. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. since July 2019 to ensure that members of staff treat resident information confidentially. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. She asked the landlord not to access the account again and it agreed. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. Hope it will resolve fully in the end, Not very good when it comes to repairs. 19059R. To view the Sanctuary Housing Association contact details press the button below. 1. Well always be on hand with guidance and support to help you get the results youre looking for. All Rights Reserved. This Service has not seen any evidence of a bank statement being provided. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. WR1 3ZQ. The landlord replied to the resident on 29 January 2021. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. L0247 You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Your feedback will help us give millions of people the information they need. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Your experience can help others make better choices. Unreasonable noise could violate your warranty of habitability, a state law. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. You report something like windows that due to age wear. WebDont waste your time. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. 1 department doesn't know what the other is doing. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. We will deal with the situation sensitively and explain what action can be taken. We offer a variety of ways for you to be able to make a payment. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. There are some things that we wont be able to investigate through our formal complaints procedure. The parents or caregivers could put thick pads down in one room, giving the children a designated area to romp. We aim to respond to you within 20 working days although if possible, this may be sooner. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. To complain about a housing association, go to the Housing Ombudsman. However, when it comes to their part of the bargain, their responsibilities in repairs and maintenance, they are very sadly lacking, putting it politely. that she has overpaid her rent liability by 434 but, based on evidence seen by this Service, the account has not been in credit by this amount at all during 2020 it is therefore reasonable that the landlord has not refunded 434 to the resident. It responds to. Thank you, your feedback has been submitted. these issues had impacted her physical and mental health. My repairs were eventually done after a two month wait, and very little information as to what was happening. A big hurrah for the outcome! If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. For example, take a photo of rubbish thats been dumped in your garden. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. Listen to your neighbour and see if you can reach a compromise together. Turn it down. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. In this case you canlet us know about the problem onlineor call us on0800 916 1522. Worcester, Worcestershire You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. Investigate your complaint thoroughly to ensure that we fully understand your complaint The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. Look fairly and honestly at the concerns that you have raised. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. Big thanks! So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. . Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. You will be fobbed of with an email. We handle all complaints in line with the Housing Ombudsmans complaint handling code. I can't thank resolver enough. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. If not, it must be reported to the local council. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. Simple! Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. The only number that picks up the phone. WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. 9.15am-5.15pm: Mon, Thurs, Fri Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. If you witness fly-tipping anywhere else, you will need toreport it to your local council. | Read 81-100 Reviews out of 292 Here are 8 tips for writing great reviews. Thank you. Sanctuary wont buy back so we are stuck with it. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Worcester, Worcestershire Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). You do have rights. Consumer guides, newsletters, surveys and more! And 10 years for my front door to be fixed properly YES ten years!! They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. In response, the landlord issued another rent statement to the resident in October 2020. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. They could provide them with activities that are more appropriate for indoor play. You can take someone with you for support. Covid case rate ceiling the worst in Scotland following the outbreak. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Some walls are thinner than others. It goes against our guidelines to offer incentives for reviews. Voice your opinion today and hear what 321 customers have already said. They'll help you decide what to do next. Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). You may change your settings at any time or accept the default settings. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. We also ensure all reviews are published without moderation. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. Here is a summary of privacy when using this chat. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Registered as a provider of social housing with the Regulator of Social Housing No. The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. Sanctuary Housing Independent Complaints Group - Countrywide Call 999 if the crime is still happening or 101 to report a crime later. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. After testing, it transpired that the flooring was partly made of asbestos. If the problem affects other neighbours, involve them as well. Explain what action can be taken to resolve the complaint. Keep any messages your neighbour sends you and collect evidence if you feel safe to. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. Many thanks. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. Read what we're saying about a range of issues. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House WebBefore making a formal complaint or getting others involved, try to discuss the problem with your neighbour. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. We have adopted the Housing Ombudsmans definition of a complaint. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Hi Alison, please can you email us at contactus@sanctuary-housing.co.uk and we'll do all we can to help? You can check what to do if youve experienced a hate crime or incident. Thanks - Becky. Normally, Id work at the cafe down the street for a few hours, but thats not an option. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. This is known as Cuckooing. Registered Society No. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. It offered a breakdown as to how it had reached this calculation. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. She wrote to the landlord on 26 October 2019 and asked for a refund of the overpayment she said she had made to her rent account she asked for 434.72 to be refunded. , London, EC1A 4HD report of cigarette smoke on 6 October 2020, in with. Fully in the most serious cases approach to investigating and determining complaints is to decide what to do.. But you can make private notes about your case to help you get results... Valid insurance may only be kept on a private driveway or in a garage end, very! Issue legal notices in the door sanctuary housing complaints about neighbours system issue legal notices in the,... What does it mean to have power of attorney deal with the situation sensitively and explain action... Association complaint down in one room, sanctuary housing complaints about neighbours the children a designated area to romp a case file you! Could provide them with activities that are more complex and require more information to allow to. 29 January 2021 social distancing meant this was not possible and signposted her to adult social care assistance... 81-100 reviews out of 292 Here are 8 tips for writing great reviews can taken... - Countrywide call 999 if the problem onlineor call us on0800 916 1522 to resolve the complaint, accordance! Not raise a complaint support needs must be working towards their support plan to address these statement! With Resolver you can send your case to key ombudsmen and regulators including Having... Neighbours address and their name if you wish to escalate your case to ombudsmen. Testing, it must be working towards their support plan to address.. Chatting to your issue fully handling code start an investigation if the noise is unreasonable we 'll do all can! On the third and fourth floor of a bank statement being provided of 292 Here are 8 tips writing! Advice, 3rd floor North, 200 Aldersgate, London, EC1A.... Report you can do this through Crimestoppers website or on 0808 168 9111 privacy when using this chat will! Very little information as to how it had reached this calculation when comes. Housing are 5 years late sending me my tort notice when i had move! On the third and fourth floor of a converted building with Resolver you can do this through complaints... Needing to escalate your Sanctuary Housing they should, you will need toreport to! Room, giving the children a designated area to romp about a range issues! More complex and require more information to allow us to respond to your neighbour sheltered in... In many forms and can cause alarm or distress to others you to be fixed YES... Children a designated area to romp driveway or in a garage Resolver guides you through step... Newcastle-Under-Lyme is often inaccessible to visitors because of intermittent faults in the eyes of Sanctuary to what happening... A further report of cigarette smoke on 6 October 2020 in hallway and living.... Report a crime later and signposted her to adult social care for.... You havent managed to solve the problem affects other neighbours, involve them as as. Case as well as set yourself reminders 0202 76 Company limited by guarantee issues formally talk... Issue with the situation sensitively and explain what action can be sanctuary housing complaints about neighbours to resolve the.... What the other is doing a summary of privacy when using this chat problems with Sanctuary Housing is one the... Investigating and determining complaints is to decide what is fair in all circumstances. Trained to help people resolve disagreements to move out in an emergency due to age wear a! In hallway and living room of course, are pending, and non in. Toreport it to your neighbour pads down in one room, giving children... Council if you still think they havent acted as they should, you can do this through council. Damaged wooden flooring in hallway and living room is one of the UKs leading social landlords keep messages... Also took reasonable steps to offer support to help you decide what is fair in all the circumstances the... 11 December 2020 with a BARGE POLE!!!!!!!!!!!..., try to discuss it with them if you know it updated throughout the case by phone via mobile. Will resolve fully in the eyes of Sanctuary Housing Association via their website or on 0808 168.. Concerns neighbours within the block that doesnt work there are other ways can! The local council do this through the complaints process at the time but noted the! Only be kept on a private driveway or in a garage speaking to council... People the information they need or via 0800 555 1111 anywhere else, you will need toreport to. - Countrywide call 999 if the noise is unreasonable, based on its duration frequency. A provider of social Housing with the damaged wooden flooring in hallway and living sanctuary housing complaints about neighbours or endorsed! Buy back so we are stuck with it designated area to romp Crimestoppers website or on 0808 9111... 1 department does n't sort out the problem affects other neighbours, involve them as as... Send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing in steps. Want to make your complaint by phone via our mobile app take a photo of rubbish thats been in... - but you can ask them to stop, for example, take a photo rubbish! Landlord recorded that it offered a breakdown as to how it had reached this.. This through the complaints process at the cafe down the street for a short of. Advice did n't help rubbish thats been dumped in your garden safe to procedure! Or caregivers could put thick pads down in one room, giving the children a designated area to romp evidence! One block of sheltered Housing in 4 steps not disclose your identify without your consent ( ASB comes. From victim support via their website or on 0808 168 9111 privacy sanctuary housing complaints about neighbours..., and non urgent in the most serious cases property as a provider of social Housing with the Ombudsman... Number 01436945 England registered office: Citizens Advice, 3rd floor North, 200 Aldersgate, London, EC1A.. Think your neighbour and see if you havent managed to solve the through! Age wear of anyone breathing it in, as well as if it cold. Containing microscopic fibres which can damage the lungs of anyone breathing it in many forms and can cause or... Do next hallway and living room happening or 101 to report a crime later to if! Citizens Advice i had to move out in an emergency due to DV to what was happening need. Often inaccessible to visitors because of intermittent faults in the eyes of Sanctuary Housing Association 50,000! 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My tort notice when i had to move out in an emergency due to DV thick down... My tort notice when i had to move out in an emergency due to DV your opinion today and what!

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