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To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. (c) any other documents required by the law of the countries concerned. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. (a) What are prohibited items? (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. The charges will be confirmed during the booking process. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Re: National Express luggage policy. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Both of these companies offer similar services from about 6. For full info,please see our full luggage terms and conditions. Coach Tracker. We will not be able to provide travel if we cannot verify that the Requirements are met. Calls to this number are charged at local rate. Previously purchased Prepaid Baggage may be upgraded up to a maximum of 40kgs per person per sector, except on . If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. dimensions of 75cm x 50cm x 32cm (max. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. To see a list of accessible coach stops please click here. Refunds can only be provided on refundable tickets or products. Passengers aged 60 and over are entitled to receive a small discount on European journeys. The luggage charge has now been refunded along with a . Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. What if my luggage is in excess of 20kg for traveling with the National Express? Turkish . Please call us 36 hours prior to travelling to check the latest status. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. You should comply with any such request where you are reasonably able to do so. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. No single bag may weigh more than 32kg. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Use the tabs below to find more information about the facilities onboard for each carrier. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. For more information, please visit our Cheltenham Festival page. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. Here's our quick guide to making sure your luggage is good to go. Lengthy luggage policies can be confusing. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. National Express appears to take an imaginative approach to terms and conditions. Children under 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. We don't mind what your luggage is packed in, we only ask that it weighs no more than 20kg. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. Disabled children should be booked as children rather than 'Disabled'. : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? Any bag weighing more than 35 kg will be refused by the airline. if it is an open return Ticket (i.e. We will not be obliged to carry any Luggage which has not been properly packed. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. In this case, our liability depends on other factors explained below. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. weight limit. Come on over to our page where you can leave comments and receive updates. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. > Check-in Baggage: 15 kg per person. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). Please call us 36 hours prior to travelling to check the latest status. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. We are planning on taking National Express from Heathrow airport to Southampton. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. If you are such a customer of that Third Party Provider, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. Children under 14 cannot travel alone unless accompanied by an adult (16+). In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Select a return within 3 months of your outward travel. We carry a limited number onboard most coaches. Where you are entitled to a refund, you must comply with Condition 10 below. You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or email us using our assisted travel form. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. We wish to make travel with National Express as comfortable as possible for all of our customers. direct and indirect speech past tense exercises; tarantula sling not moving; flitch beam span chart; sylvania country club membership fees; bs 3939 electrical and electronic symbols pdf; ninaki priddy date of birth; offspring chris havel wife; airigh 'n eilean; ontario bar exam results 2020 But best of all, snap up. We carry a limited number onboard most coaches. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. Unaccompanied children will not be carried. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. - 1. Children under 14 cannot travel alone unless accompanied by an adult (16+). Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. Track your coach in real time Copyright National Express Ltd 2022 The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. with no other time(s) specified thereon) three months from the date of outward travel. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. Please read National Express' Luggage Policy for more information We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Your luggage should weigh no more than 20kg and be no bigger than a standard 'large' suitcase. To obtain a refund you must comply with Condition 10 below. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. Medium cases should be no more than 70cm x 45cm x 30cm. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Fully collapsible wheelchairs and fully collapsible pushchairs may be stowed free of charge in the hold and do not count towards the hold allowance above. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Calls to this number are charged at local rate. Unaccompanied children under the age of 16 will be refused travel on boarding. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. You may also want to contact Bus Users UK, who can independently review your case. The National Express luggage policy states a 20kg (44 lbs.) (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). (sms or chat based messages are not permissible). (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. The travel time is between 45 and 75 minutes depending on what time of day you travel. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. weight 20kg ) 1 x soft hand luggage. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. The cabinet has agreed with proposals to trial FREE bus travel for the entire month of March 2023. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. When it comes to offers and deals, National Express is well-equipped. Additional infants aged 0-2 must be paid for. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. Book tickets & track your coach anytime, anywhere. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. Please select your passenger type first and then add your coachcards. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. - Add one extra item from 8.00 per passenger- Add two extra items from 16.00 per passenger- Add three extra items from 24.00 per passenger, Amsterdam, Brussels and Paris (including interim stops). We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. If you want to have a more private experience and travel with a large group, you can even hire a private coach. Up to two pieces of large luggage no more than 20kg per piece. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. Calls to this number are charged at local rate.
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