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And that the products that we had been building were very differentiated and industry leading. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Tony Xu: Send me feedback at any point in time. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. This causes them to miss some critical points and not provide the correct answer. And in fact, the company almost ran out of money by the end of 2017. We consider research to be the backbone of what we do at DD. This year I had the pleasure of interviewing Tony from his home in San Francisco. Interview questions and answers were first added on April 19th, 2021. SoftBank and Postmates declined to comment. 12495. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. So I think its really important to be intellectually honest. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And you drove all the delivery for DoorDash in the in the first year to a year and a half. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. And so I think we have a long ways to go, but were excited about the journey ahead. Jenna: And what other industries or verticals? The other reason why we started with food is we knew that something like restaurant food is very perishable. Joy Huang: Nice. Offering more payment options and discounts for customers. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . It was mostly not pretty, and it was laced with magical thinking. This resulted in a satisfied customer who praised our company for excellent customer service. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. And youre almost making tweaks along the way. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Tony Xu: I dont know if its taught anymore. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . If so, youll want to prepare to answer some common interview questions. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. As the market matures, they start making money, he said. Thats most of the time what is actually happening. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . This is what I mean by skills. Our blog offers vital advice and recommendations on industry best practices. Anyone can read what you share. We review 5 of our favorite Doordash interview. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. I have a strong potential to think outside the box and generate innovative solutions to problems. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. For now, DoorDash is focused on making the food part work. My all-time favorite food is Pizza. And then how that might translate into a successful outcome in an environment like DoorDash is. The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. I would also plan the delivery route in advance to avoid any delays. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. I had not really done my homework prior when I was growing up, so I probably didnt have the model preparation for coming into school. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Restaurateurs who complained DoorDash delivered their food without permission. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. What could go wrong? And so this is what I mean when I say you cant influence that. With that, will now turn to student Q&A, I believe that Jenna is up first. Tony Xu: Yeah, and it goes both ways, right? Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. This is called DoorDash Drive. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. Its always been about how do we grow and empower local economies? I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. Deciding on the features for the company's products. doordash critical thinking interview. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. 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I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Joy Huang: Welcome to View From The Top, the podcast. What was going through your mind when you said that to your teacher? Providing more detailed information about menu items and restaurant offerings. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? The way I like to explain to things usually everyone when you know, started were all born with zero market share. Now on the flip side, youre right. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. I approach conflicts by first listening to both sides and understanding their perspectives. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. And the way we do that is really with two types of products. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. On this, Mr. Xu pointed to DoorDashs past. Youre listening to View From The Top, the podcast. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Joy Huang: Be careful what you wish for, Tony. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Joy Huang: Thank you both for the questions. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Ive never worked a day in finance before in much of my life. Some customers really seem to care about a certain type of salad for example, versus what others may just consider to be a mundane meal. Overseeing product development. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. In the event that they dont have their own engineering teams to create their ordering systems, we have DoorDash storefront that powers them to create their own online stores that will integrate into all of their back of house systems so that they can compete in e-commerce for the first time. 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