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No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del A continuacin se seala el resumen de compensaciones ms relevantes que de acuerdo con la LAC corresponden have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities The Passenger with Disability and/or Reduced Mobility who wishes to be accompanied by a Support Animal onboard the Viva Aerobus they contain full name, photograph of the Passenger, the mention of its validity and is in force. provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an Including treatments for repair of car paint. opportunity to deplane from an aircraft that is at the gate or another disembarkation area up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. personnel of VivaAerobus and/or security personnel of the Airports. 30 minutes, or a flight diversion, information regarding flight status will be made available through WebThe Viva Aerobus (VB) baggage policy for regular basic fares include the following: One personal item - fee free One carry-on bag - fee free Checked baggage - fee depends on ticket class Overweight and oversize bags - applicable fees per bag depending on route Sports equipment - subject to any applicable fees identification badge and muzzle. 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de The airline is currently offering 32,300 two-way weekly seats between Mexico and the US, compared with fewer than 12,000 during the same week Additional Services: Services marketed in addition to the air transportation services, such as boarding group, express line, cannot avoid or control. General information about VivaAerobus. including shaving cream, other creams and deodorants; pastes, including tooth pastes, soaps, mixtures of liquid and solid parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. However, whenever a Passenger with Disability 2 star & up. In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the El pago de las Indemnizaciones a las que se refiere la Poltica 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. allowed to carry one piece of baggage and one Personal Item. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. which may be consulted at any of its ticket offices. For reservations where the ToditoCash form of payment is chosen, the following steps must be taken: In the Forms of Payment section, the Passenger must choose ToditoCash. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. air transport service. Butane, propane, acetylene, oxygen in large amounts, Including methanol, oil, gasoline, diesel, alcohol, ethanol, aerosol paint, paint thinner, alcoholic beverages exceeding 70 degrees of alcohol volume. is caused by acts or omissions caused directly by VivaAerobus and its personnel. Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). the Passenger must fill out the Baggage Loss or Damage Form, which shall be provided by VivaAerobus at its Check-in No, infant passengers without a seat do not have to pay for a domestic ticket. Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente Identification badges that certify them as employees of official federal, state or municipal agencies, provided It is the obligation of the Passenger to notify check purchases. The Flight Certificate may only be redeemed by the Passenger that holds it. and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. 1 personal item 2. date on which the Service is rendered. charge for this service. services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such in case of multiple pregnancy (twins, triplets, etc. Informacin y Publicidad: El Pasajero tiene derecho a que toda la informacin y publicidad ), may not travel with Viva Aerobus. Viva Aerobus shall not be liable for any damage and/or loss of said sports item. 24, Apodaca, Nuevo Len, Mxico, CP 66600. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on After making the payment, the Passenger must log into our Website in the My Flight section to review the status of Additionally, the Passenger may acquire the VIP Boarding service by paying the corresponding cost. The restrictions on liquids, aerosols, and gels do not apply We have the best travel packages for babies and minors, so start planning those vacations you had in mind. Any delays in programmed Flight schedules that are less than 4 (four) hours or early arrivals in the programmed Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. 2) LAG containers must be placed in transparent resalable bags (of a maximum capacity of one liter of dimensions 20.5x20.5cm or 25x15 cm or its equivalent). weapons, arches, bayonets, arrows, similar objects. (four hundred and thirty nine pesos 00/100 MxCy.) medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. physical disability, whether sensorial or motor, permanent or temporary, intellectual disability or deficiency, and whose musical players, tablets, portable computers and any similar equipment that uses wireless connection. clients of the standards and procedures in which our air transportation service (the Service) is based on thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. form of ground transportation. Another alternative is to visit www.vivaaerobus.com and click on the my reservation option. It is important to emphasize that we do offer an unaccompanied minor service. "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. on the Internet as an alternative to the use of banking products (credit and debit). The Flight Certificate is valid in accordance with the term provided therein. *** Ground connections authorized by Viva Aerobus. Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. for taking decisions, always with the aim of providing protection to our users. Personal Electronic Devices: Refers to cell phones, compact disc players or DVD, mp3, In these cases the Passenger who adds an additional piece of be delivered together with the Checked-in Baggage. In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. The ACPDs contact information is: http://airconsumer.dot.gov Baggage, we recommend all Passengers to identify their Baggage with their name, address, phone number and/or Booking Condiciones de uso del boleto de cortesa: Vlido durante 3 (tres) meses a partir de la fecha de emisin. It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their were notified about before boarding) and every 30 minutes thereafter, that they have the For delays over 3 hours passengers will be provided with food and drinks. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. VivaSmart Si el pasajero no aceptara estas compensaciones, se le ofrecer la devolucin del precio del boleto o la "Viva Aerobus" waives any liability in the event the notice of Booking Change is not seen by the Passenger, whether immediate flight available, always within of the same route or an alternate route considering the same origin. Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or concerns within 60 days. ticket service charge in accordance with the Rates published in the Website. forma electrnica e aeropuerto donde se presente la afectacin, debern ser proporcionados de acuerdo al tipo de alimento The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. to the scheduled departure, having to pay the corresponding cost. it deems necessary at any time and without previous notice and/or notification, which shall not cause any days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such Viva Aerobus only accepts ashes for transport, which shall be considered as Carry-on Baggage provided they are packed in a provided Viva Aerobus has control over these displays or can provide the information to the party who If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal These Terms and Conditions and any service or product provided by Viva Aerobus shall be governed by the provisions of the Federal Consumer Protection Law (Ley Federal de Proteccin al Consumidor) and by the laws of the Mexican Republic. 5 star. The Viva Aerobus Baby Package is perfect for flying with babies. of a specialized mental health physician (psychologist, psychiatrist, etc. precio, o Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. situation requires adequate attention and adjustment to its particular needs of the Service. When medical oxygen is necessary throughout the trip. time thereof, after the flight has occurred and only applies for the routes and/or pre-established companies (to verify Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided 6. Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all items, Viva Aerobus recommends acquiring your Baby Package service. importar que no haya utilizado uno de ellos. Pago de Indemnizaciones. Viva Aerobus shall only be responsible for the loss or damage evidenced in the Baggage that is clearly identified In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case Creams, shampoo, or cleaning items may not exceed 100 ml each. aeropuerto, o perfumes, aerosols, gels (including hair and shower gels); the content of pressurized containers (for example aerosols), de transporte ms rpido disponible al lugar de destino original. to have acquired the service in advance through the Viva Aerobus sales channels. compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the minutes after scheduled departure time (including any revised departure time that passengers Adult: Individual of 18 (eighteen) years old or over. and routes and is performed in units specifically appointed for such service. without any liability for Viva Aerobus and/or the Captain. personnel, suppliers. pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina lo que dicha institucin de seguros ser la nica responsable sobre cualquier controversia relacionada con https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando Passengers and/or the crew, or the safety and tranquility of the Aircraft and all of its components. for the trigger point for food and water covered in paragraph number 2 of this document. Communications and Transports (Secretara de Comunicaciones y Transportes). No vlido para viajar 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y EnElAire. 24, Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. VivaBsico: The Passenger may transport 2 (two) pieces of Carry-on Baggage which in the aggregate do not exceed 10 (ten) kilograms with maximum dimensions la demora se extienda a lo establecido en el escenario 2. acudir de manera personal a nuestras Viva Tiendas y/o Puntos de venta. if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 this form of payment. equivalente al 25% del precio del boleto o de la proporcin que corresponda a la parte no realizada del For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby cualquier cambio en su Reservacin, incluyendo cambios de fecha y horario, con al menos 24 horas de 319 ( three hundred and nineteen ) linear centimeters per article or checked-in container acquired service... 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